1. Direct Resolution Required

All disputes or concerns must be submitted directly to LGS at support@lanasaglobalsolutions.com. By using our services or making a purchase, you agree not to initiate chargebacks, payment processor disputes, or bank claims for any completed transaction or delivered service or product.

2. Department-Specific Dispute Scenarios

A. LGS Virtual Staffing

Hourly Disputes: If you believe there is a discrepancy with hours billed for virtual staffing, you must notify LGS in writing within five (5) business days of receiving your invoice.

Resolution: Verified overbilling or disputed hours will be credited toward your next billing cycle. No cash refunds will be provided for disputed hours. Adjustments are applied to future invoices.

Unreported Issues: Disputes submitted after five (5) business days may not be considered.

B. Photography and Session-Based Services (Including Console and Virtual Appointments)

Missed Appointments and Tardiness Policy: For all scheduled sessions including photography, console or virtual appointments, consulting, or any appointment-based service:

• If a client is more than 10 minutes late to any scheduled session without prior notice to LGS, the session may be marked as a no-show and any deposit or prepayment will be forfeited. The session will be canceled at LGS's discretion and no refund or credit will be given.
• If a client is 30 minutes late or more to any session (regardless of prior notice), the session is automatically considered forfeited and strictly non-refundable.
• Rescheduling missed or forfeited sessions is not guaranteed and will be at the sole discretion of LGS. Additional fees or a new booking may be required.
• Clients are encouraged to contact LGS as soon as possible if they anticipate being late or need to reschedule, but timely communication does not guarantee a refund or rescheduling.

C. Consulting and Business Formation

Service Satisfaction: Any dissatisfaction with consulting or business formation services must be reported immediately. LGS will make reasonable efforts to address concerns, but no refunds are available once services have begun. No guarantees of outcome are provided.

D. Launch Packages and Bundles (Alpha 8 Advantage, Empire Builder, Individual Setups, etc.)

Once work starts (intake form submitted, documents uploaded, setup begun, or any work commenced), no refunds or credits are available. Disputes regarding delivered or partially delivered elements (formation filings, bank/Stripe setup, tradelines, website configuration, AI tools, course access) must be reported immediately. LGS will make reasonable good-faith efforts to address verifiable issues, but no guarantees of specific outcomes are provided.

3. Dispute Resolution Process

• Submit Your Dispute: Email support@lanasaglobalsolutions.com with a detailed description of your issue and any relevant documentation.
• Acknowledgment: LGS will acknowledge receipt of your dispute within three (3) business days and seek to resolve the matter, typically within ten (10) business days.
• Good Faith Effort: Both parties agree to cooperate in good faith and provide all necessary information to resolve the dispute efficiently.

4. Escalation and Mediation

If a dispute cannot be resolved through direct communication, both parties agree to submit to confidential mediation or arbitration in the State of North Carolina prior to any court action.

5. Other Disputes

Any disputes not specifically addressed above will be resolved at LGS's discretion, in accordance with these terms and any written agreement in place.

6. Final Decision

LGS's final decision regarding any dispute will be provided in writing. If the parties do not reach a mutually agreeable resolution, further action may be pursued only through mediation or arbitration as described above.

7. Contact for Disputes

By engaging with LaNasa Global Solutions Inc., you agree to this Dispute Policy.